FreezeVitamins (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by FreezeVitamins.

This Privacy Policy applies to our website and related sub-domains (collectively, our «Service») together with our application, freezevitamins.com. By accessing or using our Service, you acknowledge that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and the Terms of Service.

Definitions and Key Terms

To clarify matters as clearly as possible in this Privacy Policy, whenever reference is made to any of these terms, they are strictly defined as:

Cookie: a small amount of data generated by a website and stored by your browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preferences or login information.

Company: When this policy mentions “Company”, “we”, “us”, or “our”, it refers to freezevitamins.com, (Koletti 3, 144 52 Metamorfosi) that is responsible for your information under this Privacy Policy.

-Country: where FreezeVitamins or its owners/founders are based, in this case Greece

-Customer: refers to the company, organisation, or individual who signs up to use the FreezeVitamins service to manage their relationships with your service's consumers or users.

Device: any internet-connected device, such as a phone, tablet, computer or any other device that can be used to visit FreezeVitamins and use the services.

IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographical chunks. An IP address can often be used to determine the location from which a device is connecting to the internet.

- Personnel: refers to those individuals who are employed by FreezeVitamins or are contracted to provide service on behalf of one of the parties.

-Personal data: any information which, directly, indirectly or in conjunction with other information – including a personal identification number – enables the identification or identification of a natural person.

-Service: refers to the service provided by freezevitamins.com as described in the relevant terms (if any) and on this platform.

Third-party services: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.

Website: freezevitamins.com

You: a person or entity registered with FreezeVitamins to use the Services.

What information do we collect?

We collect information from you when you visit our website, register on our website, place an order, subscribe to our newsletter, respond to a survey or fill in a form.

Name / Username

Telephone numbers

Email addresses

Postal addresses

Billing addresses

Age

Password

How do we use the information we collect?;

Any of the information we collect from you may be used in one of the following ways:

- To personalise your experience (your information helps us to better meet your individual needs)

-To improve our website (we are constantly striving to improve the content of our website based on the information and feedback we receive from you)

- For the improvement of customer service (your information helps us respond more effectively to customer service requests and support needs)

-For the processing of transactions

-For managing a competition, promotion, survey, or other website function

For sending periodic emails

When does FreezeVitamins use end-user information from third parties?;

FreezeVitamins will collect end-user data that is necessary for the provision of FreezeVitamins’ services to our customers.

End users may voluntarily provide us with information they have shared on social media sites. If you provide us with such information, we may collect publicly available information from the social media sites you have indicated. You can control how much of your information social media sites make public by visiting those sites and changing your privacy settings.

When does FreezeVitamins use customer information from third parties?;

We receive some information from third parties when you engage with us. For instance, when you submit your email address to us to show interest in becoming a FreezeVitamins customer, we receive information from a third party that provides automated fraud detection services to FreezeVitamins. We also occasionally collect information that is publicly available on social media websites. You can control how much of your information is made public by social media websites by visiting those websites and changing your privacy settings.

Do we share the information we collect with third parties?;

We may share the information we collect, both personal and non-personal, with third parties, such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, sale of assets, or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, database storage and management, email management, storage marketing, credit card processing, customer service, and order fulfilment for products and services that you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to allow them to perform these services for us and for you.

We may share parts of log data, including IP addresses, for analytical purposes with third parties, such as web analytics partners, app developers, and ad networks. If your IP address is shared, it may be used to calculate your general location and other technological elements, such as connection speed, if you visited the website from a public location, and the type of device used to visit the website. They may gather information about our advertising and what you view on the website and then provide auditing, research, and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement agencies or to private parties, as we, in our discretion, deem necessary or appropriate to respond to claims, legal proceedings (including subpoenas), to protect our rights and interests or the rights of a third party, the safety of the public or any person, to prevent or stop any unlawful, immoral or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?;

freezevitamins.com will collect the personal information you provide to us. We may also receive personal information about you from third parties, as described above.

How do we use your email address?;

By submitting your email address to this website, you agree to receive emails from us. You may opt out of any of these email lists at any time by clicking on the unsubscribe link or other opt-out mechanism included in the corresponding email. We only send emails to individuals who have authorised us to communicate with them, either directly, or via a third party. We do not send unsolicited commercial email because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we advertise custom advertisements to specific individuals who have opted in to receive communications from us. Email addresses submitted solely via the order processing page will be used for the sole purpose of sending out order-related information and updates. If, however, you have provided us with the same email address via another method, we may use it for any of the purposes laid out in this Policy. Note: If at any time you would like to be removed from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information?;

We only keep your information for as long as we need it to provide you with FreezeVitamins and to fulfil the purposes described in this policy. This also applies to anyone we share your information with who carries out services on our behalf. When we no longer need to use your information and do not need to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymise it so that you cannot be identified.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal details when you place an order or enter, submit, or access your personal information. We offer you the use of a secure server. All supplied sensitive/credit information are transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential. After a transaction, your private details (credit cards, social security numbers, financials, etc.) will not be stored on file. However, we cannot ensure or warrant the absolute security of any information you transmit to FreezeVitamins or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by the breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?;

FreezeVitamins is incorporated in Greece. Information collected through our website, through direct interactions with you, or from the use of our support services may from time to time be transferred to our offices or staff, or to third parties, located worldwide, and may be viewed and hosted anywhere in the world, including in countries that may not have generally applicable laws regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily consent to such cross-border transfer and hosting of such information.

Is the information collected via the FreezeVitamins service secure?;

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to safeguard, prevent unauthorised access, maintain data accuracy, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. Furthermore, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal data, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal data, you agree that intentional misconduct will be the standards used to measure our compliance with this duty.

Can I update or correct my information?;

The rights you have to request updates or corrections to the information FreezeVitamins collects depend on your relationship with FreezeVitamins. Personnel may update or correct their information as described in our company's internal employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us in order to (1) inform or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personally identifiable information maintained about you in our systems (subject to the next paragraph), by terminating your account. Such updates, corrections, changes and deletions will not have any effect on other information we maintain, or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as asking for a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique passwords and account information at all times.

You should be aware that it is not technologically possible to remove every record of the information you have provided us from our system. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in an undeletable format that will be difficult or impossible for us to locate. Immediately upon receipt of your request, any personal information stored in databases we actively use and other easily searchable means will be updated, corrected, changed or deleted, as appropriate, as soon and to the extent reasonably and technically feasible.

If you are an end user and wish to update, delete or receive any information we hold about you, you can do so by contacting the organisation of which you are a customer.

Staff

If you are an employee or applicant of FreezeVitamins, we collect information that you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to employees and applicants of control.

You may contact us in order to (1) inform us of or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) obtain a record of the information we hold about you. Any such updates, corrections, changes, and deletions will not affect other information we maintain, or information we have provided to third parties in accordance with this Privacy Policy, prior to such update, correction, change, or deletion.

Business sales

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of FreezeVitamins or any of its Corporate Subsidiaries (as defined herein), or that portion of FreezeVitamins or any of its Corporate Affiliates to which the Service relates, or in the event of our bankruptcy, reorganisation or similar proceeding. Provided that the third party agrees to adhere to the terms of this Privacy Policy.

Colleagues

We may disclose information (including personal information) about you to our Corporate Affiliates. For the purposes of this Privacy Policy, “Corporate Affiliate” shall mean any person or entity that directly or indirectly controls, is controlled by, or is under common control with FreezeVitamins, whether by ownership or otherwise. Any information about you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Government law

This Privacy Policy shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law provisions. You agree to the exclusive jurisdiction of the courts with respect to any action or dispute arising between the parties under or in connection with this Privacy Policy, other than those individuals who may have rights to submit claims under the Privacy Shield or the Swiss-U.S. framework.

The laws of Greece, excluding its conflict of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using freezevitamins.com or contacting us directly, you signify that you accept this Privacy Policy. If you do not agree with this Privacy Policy, you should not engage with our website or use our services. Continued use of the website, direct dealings with us, or posting changes to this Privacy Policy that do not materially affect the use or disclosure of your personal data will mean that you accept those changes.

Your consent

We have updated our Privacy Policy to provide you with full transparency regarding what information is collected when you visit our website and how it is used. By using our website, registering an account or making a purchase, you agree to our Privacy Policy and accept its terms.

Links to other websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by FreezeVitamins. We are not responsible for the content, accuracy, or opinions expressed on such websites, and these websites are not investigated, monitored, or checked for accuracy or completeness by us. Please be aware that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website’s own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

Biscuits

freezevitamins.com uses “Cookies” to determine which areas of our website you have visited. A Cookie is a small piece of data that is stored on your computer or mobile device by your browser. We use Cookies to improve the performance and functionality of our website, but they are not essential for their use. However, without these cookies, certain features such as videos may not be available or you will have to enter your login details every time you visit the website, as we will not be able to remember that you have logged in previously. Most web browsers can be set to turn off the use of Cookies. However, if you disable Cookies, you may not be able to access our website's functionality correctly or at all. We never place Personally Identifiable Information in Cookies.

Block and disable cookies and similar technologies

Wherever you are, you can also set your browser to block cookies and similar technologies, but doing so may block our essential cookies and prevent our website from functioning correctly, and you may not be able to use all of its features and services fully. You should also be aware that you may also lose certain saved information (e.g. saved login details, website preferences) if you block cookies in your browser. Different browsers have different controls for you. Disabling a cookie or a category of cookies does not delete the cookie from your browser; you will need to do this yourself within your browser. You should visit your browser's help menu for more information.

Retargeting services

We use remarketing services. What is remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving online advertisements to individuals who have previously visited your website. It allows your company to appear to “follow” individuals across the internet by displaying ads on the websites and platforms they use most.

Payment details

Regarding any credit card or other payment processing details you provide us, we are committed to storing this confidential information in the most secure way possible.

Children's privacy

We collect information from children under 13 to improve our services. If you are a parent or guardian and know that your child has provided us with personal data without your permission, please contact us. If we realise that we have collected Personal Data from anyone under 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy so that it accurately reflects our Service and policies. Unless the law requires otherwise, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they take effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not wish to agree to this or any updated Privacy Policy, you may delete your account.

Third-party services

We may display, include, or make available third-party content (including data, information, applications, and other products) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that freezevitamins.com shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. freezevitamins.com assumes no responsibility and shall not be liable to you or any other person or entity for any Third-Party Services.

Third-party services and their links are provided solely for your convenience and you access and use them entirely at your own risk and are subject to such third-party terms and conditions.

Facebook Pixel

The Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. The Facebook pixel may collect information from your device when you use the service. The Facebook pixel collects information that is maintained in accordance with our Privacy Policy.

Surveillance technologies

Google Maps API

The Google Maps API is a powerful tool which can be used for creating a custom map, a searchable map, check-in features, displaying live data syncing with location, routing, or creating a mashup to name a few.

The Google Maps API may collect information from you and your device for security purposes.

The Google Maps Platform collects information that is maintained in accordance with the Privacy Policy

Biscuits

We use cookies to improve the performance and functionality of our website, but they are not essential for its use. However, without these cookies, certain functions such as videos may not be available, or you may have to enter your login details each time you visit the site, as we will not be able to remember that you have logged in before.

Local storage

Local storage, sometimes known as DOM storage, provides web applications with methods and protocols for client-side data storage. Web storage supports persistent data storage, similar to cookies, but with much increased capacity and no information stored in the HTTP request header.

Sessions

freezevitamins.com uses “Sessions” to identify the areas of our website that you have visited. A session is a small piece of data stored on your computer or mobile device by your browser.

Information about the General Data Protection Regulation (GDPR)

We may collect and use information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy, we will explain exactly how and why this data is collected and how we keep this data protected from reproduction or misuse.

What is GDPR?;

The GDPR is a Europe-wide privacy and data protection law that governs how the data of EU residents is protected by companies and enhances the control EU residents have over their personal data.

The GDPR applies to every company operating globally, not just businesses based in the EU and their residents. Our customers‘ data is important regardless of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?;

Any data relating to an identifiable or identified person. The GDPR covers a wide range of information that could be used on its own or in combination with other information to identify an individual. Personal data extends beyond an individual's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

Data protection authorities include requirements such as:

Personal data collected must be processed lawfully, fairly and in a transparent manner and used only in a way that an individual would reasonably expect.

Personal data should only be collected for the fulfilment of a specific purpose and should only be used for that purpose. Organisations must specify why they need personal data when they collect it.

Personal data must not be kept for longer than is necessary for the purpose for which they are processed.

- Individuals covered by GDPR have the right to access their own personal data. They can also request a copy of their data and to update, delete, restrict or transfer it to another organisation.

Why is the GDPR important?;

The GDPR adds some new requirements about how companies must protect the personal data of individuals they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing larger fines for infringement. Beyond these facts it is simply the right thing to do. At FreezeVitamins we strongly believe that your data privacy is very important and we have already implemented robust security and privacy practices that go above and beyond the requirements of this new regulation.

Data subject rights – data access, portability and erasure

We are committed to assisting our customers in meeting their GDPR data subject rights requirements. freezevitamins.com processes or stores all personal data with vendors that are fully audited and DPA compliant. We store all chat data and personal data for up to 6 years unless your account is deleted. In this case, we dispose of all data according to the Terms of Service and Privacy Policy, but will not keep it longer than 60 days.

We understand that if you are working with EU customers, you need to be able to give them the ability to access, update, retrieve, and delete personal data. We've got you covered! We've been set up as a self-service from the beginning and have always provided you with access to your data and your customers' data. Our customer support team is here to answer any questions you might have about working with the API.

If you submit a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.

We do not sell our users' Personal Information.

For more information on these rights, please contact us.

Contact us

Please do not hesitate to contact us if you have any questions.

-By email: info@genarchcorp.com

Telephone number: +30 2110 123 575

Koletti Street 3, 144 52 Metamorfosi